Returns & Refunds Policy

Last updated: August 2026

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At The Sea Breeze Boutique, I want you to be happy with your order. Every item is created or carefully selected to bring a little more joy into everyday life, but I know that occasionally something may not be quite right.

If you have a problem with an order, please get in touch and I'll do my best to make things as simple as possible.

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Changed Your Mind?

As The Sea Breeze Boutique is an online store, each item is created specifically for you by my Print-on-demand partner. If your order hasn't gone to print you are more than welcome to cancel and receive a full refund.

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Unless the item is faulty, damaged, incorrect or not as described, the refund won't be granted, nor the cost of returning it. This includes products individually created using wording, names, images or other personalisation specifically requested by you.

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Returns

Please contact me before sending anything back.

If an item is faulty, damaged or not as described. The item should be unworn, unused and in their original condition. You're welcome to inspect, but I may not be able to issue a refund if an item has been used or handled beyond what is reasonably necessary to inspect it. Because my products are fulfilled through specialist production partners, the correct return address may vary depending on the item and where it was produced.

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Sending an item back without contacting me first could result in it being sent to the wrong location and may delay your return or refund. I'll provide the appropriate return instructions when you contact me.

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Damaged, Faulty or Incorrect Items

Oh no! If something has gone wrong with your order, please let me know as soon as possible.

If an item arrives:

• damaged;

• misprinted;

• defective;

• incorrectly labelled;

• different from the item you ordered; or

• otherwise not as described,

please contact me with your order number, a brief description of the problem and, where possible, clear photographs showing the issue.

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Wrong Size or Colour

Please check the size guide and product information carefully before ordering you item.

If your order hasn't gone to print you are more than welcome to cancel and receive a full refund. For personalised or custom-made products, I normally can't offer an exchange simply because the wrong size or colour was selected when ordering. However, if I've sent the wrong size or colour, or the item has been incorrectly labelled or produced, please contact me and I'll put it right.

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Refunds

Once an eligible returned item has been received, I'll process your refund as quickly as possible and, where required by law, within 14 days of receiving the returned goods or evidence that you've sent them back.
Refunds will normally be made using the same payment method you used for your original purchase unless we agree otherwise.

For eligible cancellations, the refund will also include the cost of the standard delivery option originally offered. If you chose a more expensive delivery method, such as express delivery, the additional delivery charge isn't normally refundable.

Depending on your bank or payment provider, it may take a few additional working days for the refund to appear in your account after it has been processed.

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Orders Lost in Transit

If your tracking information hasn't updated for an unusually long time or you believe your parcel has been lost, please contact me.

I'll investigate the delivery with the fulfilment partner or courier and work with you to find a suitable resolution.

Please report suspected lost parcels as soon as reasonably possible so I can investigate while the relevant tracking and delivery information is still available.

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Incorrect or Incomplete Delivery Address

Please double-check your delivery address before completing your order.

If an order can't be delivered because the address supplied at checkout was incorrect or incomplete, the parcel may be returned by the courier.

If this happens, please contact me. I'll help wherever I can, although additional postage or re-delivery costs may apply where the incorrect address was supplied with the order.

If the delivery problem was caused by an error on my part, you won't be charged for putting it right.

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Unclaimed Parcels

If a parcel isn't collected or accepted and is returned by the courier, please contact me as soon as possible.

Depending on the circumstances, additional delivery charges may apply if you'd like the order sent again.

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How to Request a Return or Report a Problem

Please contact The Sea Breeze Boutique directly rather than contacting the manufacturer or fulfilment partner.

When contacting me, please include:

• your name;

• your order number;

• the email address used for your order;

• a brief description of the problem or reason for your return; and

• photographs if the item is damaged, defective, misprinted or incorrect.

I'll then let you know what happens next and provide return instructions where required.

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Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude your statutory consumer rights. Goods supplied by The Sea Breeze Boutique must be as described, of satisfactory quality and fit for purpose where applicable.

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Questions?

If you're unsure about anything before placing an order - whether it's sizing, personalisation, delivery or returns - please get in touch.

I'd much rather help you choose the right item in the first place than have you worrying about it afterwards.

 

We reserve the right to refuse service or cancel orders if misuse or suspicious activity is detected.

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Contact Information

If you have any questions regarding the Returns & Refunds Policy, please contact:

The Sea Breeze Boutique
Email: hello@seabreezeboutique.co.uk